Who: Moveworks and Azure OpenAI Service
Moveworks is harnessing the power of conversational AI to revolutionize how employees search for information in the workplace. The AI platform understands exactly what employees need and provides rapid, personalized responses. By incorporating Azure OpenAI Service into its machine learning architecture, Moveworks offers an innovative solution that learns and evolves with enterprise teams’ work patterns.
What: Bridging the gap with conversational AI
Moveworks uses large language models, natural language understanding (NLU), probabilistic machine learning, and automation to resolve workplace requests. Its conversational AI platform engages naturally in conversation without following a script, quickly connecting employees to the right resources and people.
Before: A growing need for AI in the enterprise
With businesses worldwide scrambling to understand how large language models can transform their operations, many struggle to create meaningful solutions due to a lack of technical expertise. Moveworks is stepping up to this challenge, partnering with Azure OpenAI Service to bring advanced conversational AI to enterprises.
The process: Delivering advanced conversational AI
Moveworks’ conversational AI platform works by understanding and responding to employees’ requests across various departments. The system communicates with other software applications to provide quick resolution from a central place. It is accessible through tools like Microsoft Teams and online platforms like SharePoint and integrates with the entire enterprise tech stack.
After: Experiencing significant benefits
Moveworks is helping its clients leverage the power of large language models in their everyday business interactions. Clients can identify gaps in their knowledge bases, automatically create new articles to fill those gaps, and visualize data to understand potential business impediments. The platform helps businesses to focus on what really matters and offers a conversational AI experience that users trust and return to repeatedly.
Conclusion: Conversational AI shaping the future of work
Conversational AI is increasingly becoming the connective tissue between people and the applications they use daily. With the support of Azure OpenAI Service, Moveworks’ conversational AI platform is set to change the landscape of enterprise operations by providing employees with support in seconds. It empowers business leaders to prevent problems before they occur, paving the way for a future where searching for information is more about finding and less about seeking.
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